Frequently Asked Questions
Everything you need to know about AlumierMD medical-grade skincare and your shopping experience.
What makes AlumierMD products 'medical-grade'?
AlumierMD products are formulated using high concentrations of pharmaceutical-grade ingredients and advanced delivery systems. These formulations are designed to penetrate deeper into the skin and provide more transformative results than over-the-counter alternatives.
Do I need a consultation before purchasing?
To ensure you receive the correct products for your specific skin type and concerns, we recommend a professional consultation. However, you can purchase directly through our authorized online portal using a professional access code provided by your skincare specialist.
What is your shipping policy and delivery timeline?
We offer standard and expedited shipping options. Most orders are processed within 1-2 business days, with standard delivery typically arriving within 3-5 business days depending on your location.
Are AlumierMD products cruelty-free?
Yes, AlumierMD is a cruelty-free brand. We do not test our products or ingredients on animals, and we are committed to ethical sourcing and sustainable manufacturing practices.
What is your return policy for skincare products?
We accept returns on unopened and unused products within 30 days of purchase. Due to the nature of medical-grade skincare, we cannot accept returns on opened products unless there is a documented adverse reaction or a product defect.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout process.